1) Purpose and scope

The purpose of these Terms and Conditions is to regulate the relationship between DIAMINA SLU. (owner of the site www.diamina.eu) and the CUSTOMER.

2) Definitions
"Contractual documents of the site" .- The term includes these general conditions, the confidentiality notice, the delivery policy, returns and cancellations; in general, the term also includes any other contract, agreement, notice or policy that the Company issues and publishes from time to time and which applies to transactions made through the online store.

“Online Products” .- It is made up of all goods, gift certificates and, where applicable, services available in the online store; the items are not necessarily available or in stock at the time of order; likewise, they may be modified, replaced or deleted from time to time at the discretion of the Company.

"Purchase order" or "Order" .- This is the data message generated by the customer to request the acquisition of a product, and in which the customer expresses his desire to acquire said product in the quantity, the prices, terms and conditions established therein.

"Confirmation of purchase" .- This is the data message generated by the online store in which the company expresses its acceptance to execute the order proposed by the customer. The purchase confirmation confirms that the company has sold and the customer has purchased the corresponding items and indicates the time of purchase. The message includes an order number so that the Customer can track the delivery of his order.

3) Acceptance of the order
The acquisition of the products must be done by activating the button "CONFIRM THE ORDER" which appears at the bottom of the page of the purchase request, and expresses the total acceptance of each of the Terms and conditions as indicated on the site Internet of www.diamina.fr prior to the acquisition of the products, without any subsequent change that may occur in the clauses of the general conditions.

From the moment of acceptance, the user acquires the status of Customer of the Company which is described in these general conditions. Any product or service subsequently offered by DIAMINA SLU. must be the subject of a new contract.

If the Customer wishes to read the general conditions in more detail, he can print on paper or save the document in electronic format.

DIAMINA SLU. has at the disposal of the Customer, once these conditions expressly accepted, the justification of the contract concluded, with all its conditions, at any time after the purchase.

DIAMINA SLU. informs you that it archives electronic documents in which purchases are formalized "and does not share them with anyone".

If the Customer makes an error when sending the data, he can modify them in the MY ACCOUNT section and this will be taken into account for future acquisitions. In the event that the error occurs in the current order, the Customer must contact "info@diamina.eu" by email.

4) Shipping and handling information
It depends on the item or items you buy through the online store, you have different shipping methods. When you go to make the payment, we will tell you to choose the shipping method in relation to your order. Shipping costs are based on the shipping method you have chosen and are calculated automatically during the ordering process, before the order is finalized.

If you want to have the product as quickly as possible and want to expedite the delivery so that it is faster, you have the option of Express Shipping. If you choose this option, your order will arrive in at least two working days. The order must be received with confirmation of the credit authorization no later than 12:00 p.m. CET; otherwise, we will not be able to process it before the next working day (we consider working days from Monday to Friday, with the exception of official holidays marked in the official calendar).

a.- Delivery locations:

We are currently sending orders to Europe. To ship to the Canary Islands, Ceuta and Melilla or other destinations, contact us first. We do not ship to PO boxes.

b. - Opening of the packaging, Loss, Damage:

It is imperative to refuse any shipment that has been opened by the carrier, thank you to notify us directly by phone:

France: +33 1 70 61 59 42
Belgium: +32 3 808 01 81
Spain: +34 931 820 041
WhatsApp: +34 665 010 070
Email: info@diamina.eu

If you accept an opened package, the insurance will not work and your order will not be refunded. You should also make sure that the delivered items match your order and refuse them if not.

5) Order tracking and history
If you have an account on www.diamina.fr, you can track your orders by visiting "My Account" and clicking "View my orders". Here you can view your previous orders or view the status of your current order.

6) Product review
Please note that you assume the risk of the products you have ordered after shipment is complete. If the packaging is damaged, please do not accept the shipment. Without prejudice to your rights, it is your responsibility to control the product and report any complaints to us. In the event of defective products or non-compliance with your request, you have the option of returning the defective product and we will refund the purchase price and all shipping costs to you.

7) Availability and validity of the offer
We do our best to have all the items offered on the site in stock. In the event that you order products which are not in stock, we reserve the right not to accept the offer. You will be informed by email and any other payment will of course be returned to you.

The prices and offers that appear on the website are valid at the time they occur, unless other specific terms on the website indicate otherwise. Pricing errors or spelling mistakes can occur.

8) Orders
The online store is open 24 hours a day. However, the store may be closed for maintenance. For your convenience, we try to do this work at night.

To make purchases on www.diamina.fr, you must be at least 18 years old and have a credit card accepted by us, described in article 12 of these conditions.

We may reject an offer or cancel a purchase in any of the following situations, without being liable for any damages or costs. We will notify you by email before any action, to try to resolve the problem and return the payments made:

Your payment information is incorrect or unverifiable.
Your request may have been made for fraudulent purposes, or in connection with a crime or other illegal activity.
An unintentional error has occurred in the online store, for example a payment error, etc. 
We have reason to believe that you are a minor.

By placing an order in our online store, you are making an offer to us to purchase the products you have selected in these terms and conditions. We may or may not accept the offer at our discretion.

We can only accept offers that are made through our online store. We cannot accept orders placed by e-mail, telephone, mail or fax.

If a product other than that requested by the customer was delivered in error by DIAMINA SLU., After its return, the correct product will be delivered, at no additional cost to the customer.

If a product reaches the customer broken, damaged or in poor condition, DIAMINA SLU. After its return, it will be replaced by one in good condition, at no additional cost.

9) Formalization of the purchase
It is formalized when you click on "CONFIRM PURCHASE" and after the receipt displayed on your screen, you agree to proceed with the purchase, however please consult the "Returns" section.

The receipt displayed on your screen is an automatic acknowledgment that we have received your offer to purchase. However, acknowledgment does not mean that we have accepted your offer, and we reserve the explicit right to decline your offer after we have received automatic acknowledgment, which will be duly notified to you.

If you made a mistake when ordering, please contact us and we will be happy to help. However, always make sure to review your offer before ordering.

10) Exchange, return and / or refund policy

10.1. Returns and exchanges

If for any reason you are not satisfied with the parts purchased on www.diamina.fr, you have 14 calendar days from the date of purchase to return them. The order must be in perfect condition and in its original packaging and that it has not been opened if they are certified diamonds encapsulated in their original blister pack.

We will refund the full price of the product using the same payment method used by the customer for the initial transaction within 14 calendar days of receipt of the goods.

Shipping and handling charges or any other expense other than the amount of the products, plus commission and VAT, will not be refunded.

Personalized or made-to-measure products cannot be returned at the request of the customer or diamonds that are not encapsulated in their blisters. It is also not possible to return diamonds encapsulated in blisters that have been opened.

Returns must be sent by registered mail or by transport recognized by DIAMINA SLU. and insured for the amount of the order, at our offices, under the responsibility and at the expense of the buyer.

Return address :

DIAMINA SLU.
Rambla de Catalunya 18
08007 Barcelona - Spain

As proof of your return, it is essential that you keep the receipt of your return to be able to follow the delivery in our offices.

Once the returned products have been verified, you will receive a confirmation email stating that the amount will be paid in the same payment method I used when purchasing.

Keep in mind that the length of time you will see the payment reflected in your account will depend on your bank.

Returns will also be accepted by gift card and item exchange, for an equal or greater amount.

10.2. Right to retract

You have the right to withdraw from this contract within 14 calendar days without having to justify yourself.

The customer will not have the right of withdrawal in the event that the product is a personalized product or made to measure at the customer's request.

To exercise the right of withdrawal, it is necessary that you notify us of the decision to withdraw from the contract by an unequivocal statement by the following means:

Postal mail

The customer can use the following text although its use is not mandatory:

DIAMINA SLU.
Rambla de Catalunya 18
08007 Barcelona - Spain

Mr / Mrs _________________________, domiciled at _________________ I hereby inform you that I am terminating our contract for the sale of the following good (s) (Reference number corresponding to each item purchased) ________________________ with the order number ____________________ requested on day _____________________ and received on day ____________________.

Dated:

Signature (only if presented on paper):

Email:

The customer can use the form indicated in the previous section and send it to the following email: info@diamina.eu

Terms of withdrawal:

Signature:

In the event of a revocation, we will refund all payments received after purchase, including shipping costs (except for additional costs resulting from the customer's choice of a delivery method other than the delivery method less expensive that it offers) without any undue delay. and, in any event, no later than 14 calendar days from the date on which you inform us of the decision to withdraw from this contract. We will make this refund using the same payment method used by the customer for the initial transaction.

We may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods by any means required.

You must return or deliver the goods to us directly without undue delay and in any event no later than 14 calendar days from the date of purchase. The deadline will be considered fulfilled if you return the goods before the expiration of the said deadline.

10.3. Advance payment

The amount of a deposit on personalized or made-to-measure products will not be refunded at the customer's request.

These obligations have the logical order of being reciprocally constituted in law for the other party, and thus the seller can demand payment of the price and the buyer the delivery of the goods. The contract is enforceable and can only be terminated for the causes provided for by law.

11) Fraud control

In order to protect our customers and maintain the security of online shopping, we may perform checks on the data you provide to us when submitting an order. These checks may include verification of address and payment method to prevent fraud.

12) Payment methods

We accept the following payment methods:

Credit card: Most credit cards, Master Card, Visa, Paypal (for Paypal 3,5% on the total amount will be retained for the payment of their commission on the transaction) etc ...

Please note that we cannot accept payment methods not specified on our site. If you try to pay by some other way, we will not be responsible for the loss of your payment or any other damage caused by your action.

Only payment in euros is accepted.

a) Credit card verification number:
To maintain your own security and prevent fraud, you will be asked to enter your Card Verification Number (CVV) when paying by credit card. You will find the 3-digit number on the back of your credit card. It usually appears to the right of your credit card number.

b) Payment processing:
Once your request and contact details have been verified, payment will be deducted from your account. Please note that your billing address must be entered exactly as it appears on your bank statement.

13) Prices and taxes

All product prices, shipping charges and other services include VAT. Shipping costs are added per order. We will always inform you of the total price including all taxes and other charges such as costs and any delivery charges.

The prices that appear on the site are those in effect at the time of purchase. Prices may be subject to change without notice, but changes will not affect orders we have accepted.

14) Safe shopping

DIAMINA SLU. is committed to protecting the personal information of our customers. We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to secure your order information. All orders are transmitted in an encrypted format. To make sure your request is secure, simply check it in your internet browser in the order section. Most browsers use some type of symbol to alert you that you are on a secure website. We save your shipping and billing information when you create an account with us, but this information will not be used by anyone other than DIAMINA SLU. and third parties that can provide services related to DIAMINA SLU. as a secure payment platform but under no circumstances do we share your data for advertising purposes.

When purchasing, the identification number (CVV) of the customer's bank card is required for purchases made by bank card. The CVV is a numerical value with 3 or 4 digits which makes it possible to control the encryption of the information recorded on the card. This security feature is designed to protect the consumer against fraud. Your CVV will not be stored in our systems and you will need to provide the number each time you make a purchase from www.diamina.eu

15) Minors

Our site is not intended for people under the age of 18. We do not knowingly collect or store information about minors. If we are informed that a minor has made a purchase without the consent of his father or mother, we immediately, at the request of the parents, cancel the sale.

16) Photographs

Some items may appear slightly larger or smaller than actual size due to display settings and photographic technique. Other items may be shown larger than actual size to show details clearly, or smaller than actual size to view the entire item. Likewise, color tones in photographs of online store products may be affected by your monitor resolution and may differ from the real ones.

17) Quality of jewelry and diamonds

We guarantee high quality standards in all of our products and diamonds. All jewelry is stamped with noble metals: 18 kt gold (750/000) and sterling silver (925/000) or others clearly indicated in the product sheet.

We guarantee the authenticity of all diamonds sold on our website. We also guarantee that our natural diamonds come from “Kimberley” conflict free areas.

Most of our diamonds from 0.15 carat are certified by the most prestigious laboratories and recognized by professionals "HRD-Antwerp, GIA Gemological Institute of America", IGI and encapsulated in blister with their characteristics clearly indicated, or certified by Diamina without exception of size.

1- Natural colored diamonds (Fancy colored diamond): These are diamonds which have a very pronounced color and because of their color intensity, they come out of the normal color range "Normal color range from D to Z" . They can be yellow, pink, orange, brown, blue, green, red etc. These are diamonds which can be very expensive depending on the type and intensity of the color.
2- “Fancy color diamond - Enhanced” natural diamonds: These are natural diamonds which have undergone a laboratory treatment which reproduces the natural evolution to obtain their color. The enhanced color diamonds that we sell on our website www.diamina.fr are natural and permanent colors, just like “Natural Color Diamonds”. The difference is that you can get colors and qualities that you almost never can get in nature for a much lower price. For example, a natural blue diamond can cost US $ 1 million, while an Enhanced natural diamond of the same color costs +/- € 7000…
3- Black natural diamonds: Black natural diamonds are almost always treated by a high temperature thermal process to have this perfect black opacity.
4-All diamonds are not automatically accompanied by a gemological certificate if it is not clearly indicated. It can be obtained for stones that do not have it, with an additional cost, to consult.

18) Customer service
For any complaint or question, you can contact DIAMINA SLU. Through the section of the website or through the means of communication indicated on our website www.diamina.eu.

19) Language
The language in which the contract between DIAMINA SLU and the Client is established by the chosen languish in this website.

20) Responsibilities of the company
DIAMINA SLU. guarantees the quality of the service contracted via the online store.

All the rights that the Laws in force guarantee to consumers and users are guaranteed.

Failure to comply with any of these General Conditions may result in the return of products or the cancellation of the Services purchased by the Customer.

21) Customer responsibilities

The Customer undertakes to make lawful use of the Services, without contravening the legislation in force, nor infringing the rights and interests of third parties.

The Client guarantees the veracity and accuracy of the data provided when filling in the procurement forms, avoiding causing damage to DIAMINA SLU., Due to their inaccuracy.

Failure to comply with any of these terms and conditions may result in the withdrawal or cancellation of the services by DIAMINA SLU. without it being necessary to inform the Customer beforehand and without giving the right to any compensation.

22) Guarantees

DIAMINA SLU., Will respond to the Customer for any lack of conformity that the deliveries manifest within a period of two years, as established by the regulations in force. The legal warranty for our products is two years from the date of purchase. The guarantee relating to damage caused by use or misuse is excluded, as well as in general all those excluded by the legislation in force.

23) Jurisdiction and applicable law

The relationship between DIAMINA SLU. and the Customer will be governed by the regulations in force and any controversy will be submitted to the Courts and Tribunals of the Seller's domicile.

The Company will pursue the violation of these General Conditions as well as any misuse of the website by exercising all civil and criminal actions that may correspond and help in law.

DIAMINA SLU is a commercial entity of Spanish nationality, domiciled Rambla de Catalunya, 18 - 08007 Barcelona (Spain), and NIF Nº ES-B65984965, registered in the BORME, Commercial Register of BARCELONA T 43675, F 78, S 8, HB 435109, I / A 1 (03.18.13).

You can contact us by phone +34 665010070 or by sending an email to info@diamina.eu

The European Commission provides consumers with an online consumer complaints resolution platform, which you can use as a consumer and which is available at the following link: http://ec.europa.eu/consumers/ odr /

Image Disclaimer

The information provided on this website is for general information purposes and use only. Every endeavour is made to keep the product information complete and correct, however the customer is responsible for ensuring the product they purchase is suitable for their specific requirements. For personalised service and recommendations, please contact us via email or telephone. Please note any advice given by our staff will be based on the information provided at the time by the customer and therefore Diamina will only be responsible for correct advice per that information, not the actual situation.

Despite every effort to provide accurate images of each product’s, actual characteristics may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors. In purchasing from Diamina, you agree to accept the small risk that there will be a slight variation between the actual image, and the representation on our website.